24/7 Peace of Mind for Landlords and Tenants
Out-of-Hours Property Management
In the world of lettings, issues don't stick to office hours. A burst pipe at midnight, a heating failure on a winter weekend, or an urgent tenant concern can arise at any time. That's why our dedicated property management team offers true 24/7 out-of-hours support — so your properties stay protected, your tenants feel valued, and you can rest easy knowing swift action is always taken on your behalf.
Handling Calls Around the Clock Our experienced team manages incoming calls from tenants, contractors, and suppliers whenever they come in — evenings, nights, weekends, and bank holidays included. We triage every report quickly, assess the situation, and take immediate steps where needed. Whether it's a minor query that can be resolved over the phone or a potential emergency that requires urgent intervention, we act fast to safeguard your asset and maintain tenant satisfaction.
One of the most frequent questions we get from landlords is: “What happens if something goes wrong at 2am… will I even know about it?”
The answer is very simple: Yes – and you’ll know by the next morning.
Our 24/7 out-of-hours property management service doesn’t just handle emergencies in the middle of the night. We make sure you’re kept fully informed without ever being woken up.
How It Works – From Midnight Call to Your Morning Coffee
Tenant / Contractor contacts us (any time – day or night)
Our team triages the call
• Remote Video Assistance where possible
• Simple guidance given if it can be resolved immediately
• Urgency correctly assessed
If action is required
• Emergency contractor dispatched when necessary
• We manage the whole call-out (access, keys, communication)
Incident is closed
• Contractor finishes & provides us with report / photos / invoice
You receive your report → Usually first thing the next morning → Clear, concise summary of:
• What happened
• What action was taken
• Outcome / resolution
• Any costs incurred (with supporting photos & paperwork)
• Recommendations for next steps if needed
Example Timeline (Real-Life Scenario)
11:47pm – Tenant reports bathroom flooding
12:15am – Our team completes video triage → confirms it’s urgent
12:40am – Emergency plumber dispatched
02:10am – Job completed, leak stopped, photos taken
07:45am – Landlord receives full incident report by email
• 6 photos
• Summary of works
• Final cost
• Confirmation property is now dry and safe
Landlord wakes up, reads the report over coffee… and the problem was already completely resolved while they slept.
Why Landlords Love This Approach
Asset Protection — Quick response minimises damage and costly repairs.
Value for Money — Remote triage cuts down on avoidable contractor fees.
Zero middle-of-the-night phone calls
Complete peace of mind
Nothing hidden – you see exactly what happened
True Hands-Off Management — We handle the out-of-hours stress so you don't have to.
Proper paper trail for insurance & accounts
Fast turnaround – most reports land in your inbox before 9am
Professional impression for your tenants (they get 24/7 support, you get calm control)
This is what separates proper full-management services from the rest. We don’t just “deal with it”… We deal with it, document it, and deliver it to you – quickly, clearly, and professionally.
Whether you're a portfolio landlord or letting a single property, our round-the-clock team ensures your investment is secure and your service stands out in a competitive market.
Want to upgrade to full 24/7 peace of mind? Contact our team today to discuss how our out-of-hours property management can work for you.
#PropertyManagement #24HourSupport #EmergencyMaintenance #LandlordServices #RemoteTriage #LettingsAgency